These are unprecedented times for our industry, our country and the world.
Please be assured that our expert team are closely following the guidance provided by UK Government and health organisations around the world to ensure we’re doing everything we can to protect our current and future guests and help customers affected.
We fully understand any worries about upcoming breaks or future bookings and are monitoring the situation daily. On that basis we will be pleased to move reservations to another date free of charge (within 12 months of the booking date) should you wish to do so (period tariff changes will apply) but are not in a position, currently, to refund monies paid, as we can still provide all bookings made.
The well-being of our members, guests and our staff is our absolute priority, and you can be assured that health and safety has our complete attention.
All of our employees are fully aware of the current requirements and are undertaking extreme levels of health and safety procedure to ensure that the highest possible hygiene standards are maintained, throughout every aspect of our resort.
These measures include but are not limited to –
- Frequent and thorough staff hand washing
- Sanitiser stations throughout the complex
- Regular door handle, door contact point, PDQ and surface cleaning
- Outsourced professional linen services with high temperature washing
- Extra deep cleaning of ALL services (changing rooms, gym, clubhouse, golf shop, reception)
- Table distancing in the Clubhouse & Restaurant
Any member of staff returning from the affected areas abroad – or those who have family members or housemates recently returned from these regions – have automatically been asked to self-quarantine for fourteen days. Any staff showing any new symptoms of cold and flu like illnesses are self-isolating for a 7 day period. Staff will also be subject to daily temperature checks (TBC).